Mobile operator MTN has announced the launch of a new cloud delivery platform in Rwanda and Cameroon specifically focused on SME segment. This move is in an attempt to create greater efficiencies as well as enable the growth of SMEs. Dubbed MTN Businesss Cloud Services platform, the web portal was scheduled to be available in Swaziland, Ghana and Uganda at the end of April 2016 and will provide a comprehensive view of the product portfolio available for business customers from MTN as well as its partners.
According to Debbie Minnaar, Acting Executive, MTN Group Enterprise Business Unit, “This platform was developed to address some of the pain points experienced by our SME customers, in particular. As MTN Business, we are acutely aware that to enable the growth of this key sector, ease of access to solutions that drive efficiencies and lower costs, such as Cloud, is vital. While the benefits of Cloud services for SMEs are numerous, the process of accessing and purchasing such services can be daunting. Through the MTN Business Cloud Services platform, the emphasis is on simplifying this process and meeting customers’ needs – essentially we are putting control in our customers’ hands.” Also, customers can use single login credentials for all services and make use of “Live Help” to resolve any issues immediately and in local languages of the market from which the customer is accessing the platform.
Like the mobile operator MTN, Ovamba is firmly committed to offering online services to MSMEs, thereby helping to grow the economy of Africa. Ovamba developed a mobile app ‘Ovamba Plus’s’ to assist MSMEs with an automated mechanism to provide solutions delivered via a smart phone or other hand held device.
Viola Llewellyn, Chief Operations Officer of Ovamba applauded this announcement. “The more services that are available for African MSMEs the better. This is not a race, this is a collaboration where everyone wins. We are excited to see MTN lead this development”